LIMITED TIME ONLY *** FREE SHIPPING & FREE RETURNS ON ALL ORDERS (US only)

LIMITED TIME ONLY *** FREE SHIPPING & FREE RETURNS ON ALL ORDERS (US only)

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Easy Returns & Exchanges

 

Our easy return and exchange policy accepts returns for credit back to the original form of payment. Items must be returned within 14 days of purchase. If your return arrives after the 14 days of the original shipping date, your return will be shipped back to your original shipping address. Special exceptions apply during the holiday season, and refunds will be accepted through January 31st on orders placed after November 1st.

Free Shipping & Easy returns

Albie.com will accept merchandise only if it is in the original condition.Items must be unworn (free from dog hair) with original tags and receipt, and include accompanying accessories (such as garment bags) if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be sent to the original shipping address.

Albie.com will not accept merchandise that has been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact our Customer Service team at hello@albie.com for further information.

 

How to make a return: 

 

To make a return, please complete the return form and ship back using the reusable envelope provided with your original order. We recommend sending your package insured with tracking, as Albie.com cannot assume responsibility for compensation in the event that return packages are lost, stolen or mishandled. 

 

Please send returns to: 

Albie Inc.,

197 E 4th street, #4

New York, New York 10009,

United States

 

How to make an exchange:

To make an exchange, complete the return form and ship back in the reusable envelope provided with your original order. Albie.com will accept merchandise only if it is in the original condition. Items must be unworn (free from dog hair) with original tags and receipt and include accompanying accessories (such as garment bags) if applicable. For any items exchanged that are not in this condition, the return will be denied and the merchandise will be sent back to your original shipping address.

Our warehouse does not process exchanges, so any orders sent back will be refunded to the original form of payment. You will receive a notification of your refund once it’s been processed and you can place a new order for the correct item at your convenience.

 

Please send exchanges to:

Albie Inc.,

197 E 4th street, #4

New York, New York

United States

HOW TO MEASURE YOUR DOG

For the best fit, match the below dimensions to your pet's measurements as closely as possible. If your pet falls somewhere between two sizes, we advise ordering the larger of the two. 

E-mail us with your sizing questions at hello@albie.com

 DOG JACKET SIZE CHART

NOTE: Back length is measured from the base of the neck (where the collar sits) to the base of the tail. Chest girth is taken from the widest part usually behind the front legs. Please note that the dimensions provided are product specifications.

 

 DOG HOODIE SIZE CHART

NOTE: Back length is measured from the base of the neck (where the collar sits) to the base of the tail. Chest girth is taken from the widest part usually behind the front legs. Please note that the dimensions provided are product specifications.

E-mail us with your sizing questions at hello@albie.com