LIMITED TIME ONLY *** FREE SHIPPING & FREE RETURNS ON ALL ORDERS (US only)

LIMITED TIME ONLY *** FREE SHIPPING & FREE RETURNS ON ALL ORDERS (US only)

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Frequently Asked Questions

The key measurements you need are the length of your pup’s back and the chest circumference. The length of the back is measured from the base of the neck, where the collar sits, to the base of the tail. Chest circumference is measured from the widest part of the chest, usually directly behind the front legs. Our size charts are available on each product page (or here), and will give you the information you need to make the right decision. If your pup is in between two sizes, we recommend choosing the larger one or the size that is consistent with the back length. All of our jackets are adjustable around the chest and neck to ensure an easy and flexible fit, tailored to the body shape of your dog. Our hoodies have an easy-to-fit design as well, since all sweaters are equipped with a V-neck and adjustable strings.

The Moonlight Collection is made of innovative tech fabrics designed for safety, that feature an invisible retro-reflective layer embedded in the garment. If a flashlight (e.g. car’s light, camera’s flash) points towards the Moonlight jacket or bandana at night, the fabrics are fully reflective - solid or as pattern (e.g. Magic Camo) – and appear brighter than the moon! The garments do not need to be exposed to daylight to work and they do not rely on batteries, so your pup is safe all night, and all year long. Cozy all Day. Bright at Night.

Our popular Iconix Collection performance gear is engineered to last, and cozy as ever. The Iconix and Moonlight Collection are both made in the USA, waterproof and feature our fully adjustable QuickFit Design.Whereas the Moonlight Collection is made of innovative reflective tech fabrics, the Iconix Collection features a sturdy exterior made of Nylon. Both collections are available with super cozy vegan-friendly faux fur lining, back pockets for emergency treats and access points for the leash in the front and back.

Very simple. If the logo of your signature hoodie is exposed to the light (natural or artificial), even for just a minute, it will glow when it is in a dark environment.

Shipping is free on all orders above $59 (US only). Orders below this amount are subject to shipping fees, and we offer several affordable and fast shipping options to choose from. 

We ship worldwide, but a few exceptions apply. In that case that we cannot ship to your country, you will be notified when filling out your address during check-out.

We ship orders every day. Please note that in rare occasions your order may take up to two business days to process. 

Once your item is shipped, you will receive an email confirmation with the tracking number enclosed. This number, when entered at the carrier website, will give you information about when your new Albie products will arrive.

Our easy return and exchange policy accepts returns for credit back to the original form of payment. Items must be returned within 14 days of purchase. If your return arrives after the 14 days of the original shipping date, your return will be shipped back to your original shipping address. Special exceptions apply during the holiday season, and refunds will be accepted through January 31st on orders placed after November 1st.

Albie.com will accept merchandise only if it is in the original condition.Items must be unworn (free from dog hair) with original tags and receipt, and include accompanying accessories (such as garment bags) if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be sent to the original shipping address.

Albie.com will not accept merchandise that has been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact our Customer Service team at hello@albie.com for further information.

How to make a return: 

To make a return, please complete the return form and ship back using the reusable envelope provided with your original order. We recommend sending your package insured with tracking, as Albie.com cannot assume responsibility for compensation in the event that return packages are lost, stolen or mishandled.

Please send returns to:

Albie Inc.,

197 E 4th street, #4

New York, New York 10009,

United States

 

How to make an exchange:

To make an exchange, complete the return form and shipp back in the reusable envelope provided with your original order. Albie.com will accept merchandise only if it is in the original condition. Items must be unworn (free from dog hair) with original tags and receipt, and include accompanying accessories (such as garment bags) if applicable. For any items exchanged that are not in this condition, the return will be denied and the merchandise will be sent back to your original shipping address.

 

Our warehouse does not process exchanges, so any orders sent back will be refunded to the original form of payment. You will receive a notification of your refund once it’s been processed and you can place a new order for the correct item at your convenience.

Please send exchanges to:

Albie Inc.,

197 E 4th street, #4

New York, New York

United States

All of our garments are machine washable up to 30 degrees (cold water wash). Please note,

wash all garments inside-out. More detailed information is provided on the care labels of every product.

Our customer service team can be reached via email at: hello@albie.com.

We will reply to you ASAP and are always very happy to assist you with all queries or exciting product ideas you may have.

HOW TO MEASURE YOUR DOG

For the best fit, match the below dimensions to your pet's measurements as closely as possible. If your pet falls somewhere between two sizes, we advise ordering the larger of the two. 

E-mail us with your sizing questions at hello@albie.com

 DOG JACKET SIZE CHART

NOTE: Back length is measured from the base of the neck (where the collar sits) to the base of the tail. Chest girth is taken from the widest part usually behind the front legs. Please note that the dimensions provided are product specifications.

 

 DOG HOODIE SIZE CHART

NOTE: Back length is measured from the base of the neck (where the collar sits) to the base of the tail. Chest girth is taken from the widest part usually behind the front legs. Please note that the dimensions provided are product specifications.

E-mail us with your sizing questions at hello@albie.com